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Counselor Connection

This section was created specifically to communicate important information to the counselors of Nursing Mothers Alliance. If you are not a counselor but are interested in becoming one, click here for more information. The next training course has completed for the Spring and a new one will start in the Fall. We also have an email group for the NMA counselors. All current counselors should have received information and an email on how to join the group. If you have not, please email us at nmapasub@yahoo.com.

The most important concern for the Nursing Mothers Alliance counselors is the coverage of the WARMLINE. The WARMLINE is an important service we provide. All warmline protocol is listed below, and if it changes those changes will be reflected here. The protocol includes the following sections:

• Warmline Schedule
• Warmline Instructions
• Referral Information
• Counselors Email Group

Warmline Schedule

There are now two remaining groups in Nursing Mothers Alliance. The Warmline coverage has been modified to spread the workload more evenly between the 2 groups. Each group will have a specific Warmline Coordinator (WC) who will be in charge of assigning different counselors to the coverage period. The WC's are as follows:

Each counselor is to answer the Warmline for a 4-5 day period during their group's assigned period. This section shows the months and what group is responsible for answering the warmline during each period. Dates are as of January 2007.

Warmline Instructions

Here are the instructions that each counselor should follow when answering the Warmline. The Warmline should be checked at least twice a day - once in the morning and once in the evening. In an effort to get back to the moms more quickly we are asking all counselors to not just call the appropriate referrals person and leave it at that. Please, first and foremost, call the mom directly and offer help as needed. Get her address and then tell her who you are referring her to and give her the group name. Tell her to call back if she has not been contacted by the group within 24 hours and needs further assistance.

Then call the appropriate group referrals person and let them have further contact with the mom. Save the messages on the warmline until you speak with a person. Below are the specific instructions for listening and saving messages.

1. Call 610-993-9012. Since you have a mailbox, enter * (star). Then enter 610-251-9405. You will then be prompted for a passcode. For security reasons, we have removed the passcode from this website. However, if you contact your group GC or referral's person, they can provide it to you.
2. A voice will say how many messages you have and whether they are new or saved. To listen, press 1.
3. After each message, you may save (press 2) or erase (press 3). NOTE: if you accidentally erase a message it isn't gone until you hang up. Return to the main menu by pressing *, find the message you want and press 2 to save it when you have listened again.

The options to find the message you want are below:

1. To skip to the next message, press #.
2. To repeat the current message, press 1.
3. To hear the previous message, press 6, then 4.
4. To find out the time and day of the current message, press 6, then 5.
5. To rewind 5 seconds (good for getting phone numbers) press 7.
6. To go forward 5 seconds, press 9.
7. To pause for 20 seconds, press 8. You can press any key to continue.
8. To return to the main menu, press *.
9. To exit contine to press * until you hear "Thank you for calling".

Please log all calls on our Warmline log. This log can either be printed, or you may save a copy to fill out electronically. Either way is fine. Here are instructions for each method:

Electronic Method for Emailing
Download the document version of the Warmline log by clicking here: ZIP version of log. Save the file locally and fill out any calls. When your shift is complete, email the completed log to Kelly Meagher.

Printable Method for Mailing
Print a Warmline log in PDF format by clicking here: PDF version of log. Send completed Warmline logs to our mailing address at:

Kelley Meagher
241 Dean St.
West Chester, PA 19382

Referral Information

Included are the main zip codes covered by each NMA group. Due to the mom's actual location, feel free to discuss the other groups surrounding her area, as one area may be more appropriate.

Beyond King of Prussia: Refer to NMAC (Nursing Mothers Advisory Council) HOTLINE 215-572-8044.

Beyond Bryn Mawr and Newtown Square: Refer to NMN (Nursing Mothers Network) WARMLINE 610-626-0220.

Beyond Downingtown and Coatesville, Southwards, towards Delaware and Maryland: Refer to NMInc (Nursing Mothers Incorporated) contact 302-733-0973.

Counselors Email Group

To facilitate communication among the counselors, NMA has created an email group. You can sign up (and unsubscribe, for example if you are switching email addresses) by using the following links. The group is not open to the public, all requests are approved by the NMA moderator.

To sign up: send an email to NMA_Counselors-subscribe@yahoogroups.com. When your request has been approved, you will receive detailed information on how to send information to the group.

To unsubcribe: send an email to NMA_Counselors-unsubscribe@yahoogroups.com.

To start sending messages to members of this group: simply send email to NMA_Counselors@yahoogroups.com. This is a low volume list, as it is simply used to facilitate communication between the counselors concerning NMA events and breastfeeding counseling concerns and reference information.